Privacy Policy

Effective Date: 29 May 2025

At Duatawiz.com, we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our services through the website.

1. Information We Collect

When you submit a consultation request through our website form, we may collect the following types of data:

• Full Name: To address and identify you properly.
• Email Address: For communication and updates.
• Phone/WhatsApp Number: To connect with you for your consultation.
• Concern Details: To understand your issue thoroughly and provide accurate spiritual guidance.
• City/Location (optional): To help us assign the right expert if regional insight is needed.
• Transaction ID or Payment Proof: To verify and confirm your payment.

No account registration is required to access our services.

2. Purpose of Data Collection

Your data is collected solely for providing the services you requested. We use your information to:

• Understand your situation and offer relevant spiritual advice.
• Assign your case to a suitable expert from our internal team.
• Contact you through your preferred mode of communication.
• Maintain internal consultation records.
• Verify the authenticity of payments made.

3. How We Communicate

Once your form and payment are submitted, our team may reach out to you via the following channels:

• WhatsApp: For quick and documented chats.
• Phone Call: For detailed discussions or clarification.
• Email: For records and sharing spiritual solutions.

If you no longer wish to be contacted, you can send an email to help@duatawiz.com with your request, and we will remove your contact details within 72 hours.

4. How We Protect Your Data

• All form submissions are secured via SSL encryption.
• Only authorized team members have access to submitted information.
• We do not share your information with third-party marketers or advertisers.
• We continuously monitor and update our security practices to stay current with threats.

5. Payment Information

We never collect or store your sensitive payment information like credit/debit card numbers or UPI PIN. All payments are processed through secure third-party gateways like Razorpay, Paytm, or similar. We only keep a record of your transaction ID or screenshot for verification and customer support purposes.

6. Data Retention

We retain the information you submit for up to 6 months for customer service follow-ups, quality assurance, and legal purposes. After that, your data is securely deleted from our records unless required for ongoing consultation.

7. Your Rights

You have complete control over your personal data. You can:

• Request a copy of the data we have on file.
• Request corrections if your information is incorrect.
• Request deletion of your data (subject to legal obligations).

To make such requests, email us at help@duatawiz.com.

8. Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technologies, or legal requirements. Any updates will be posted on this page with the revised date mentioned at the top.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: help@duatawiz.com
Website: www.duatawiz.com