Refund Policy

Effective Date: 29 May 2025

At Duatawiz.com, we offer spiritual consultation services based on the information submitted by users through our form. Once a user completes the payment and submits the consultation form, our team begins the process of evaluation and preparation.

1. Refund Eligibility

Refunds are only considered in the following situation:

• The user made the payment by mistake or unintentionally.
• A refund request is submitted within 60 minutes of the payment time.

2. Refund Request Process

If you are eligible for a refund, please contact us within 60 minutes of payment through any of the following:

• Email: help@duatawiz.com
• Contact Form: Available on our website

Please include the following details in your refund request:

• Your Full Name
• Transaction ID
• Registered Mobile Number or Email
• Reason for refund

3. Refund Timeline

Once your refund request is reviewed and approved, the amount will be refunded to your original payment method within 7 to 14 working days. In some cases, it may be processed sooner.

4. Non-Refundable Situations

• If the user fails to contact us within 60 minutes of making the payment.
• If the consultation service has already been initiated or delivered.
• If the refund reason does not fall under our eligibility criteria.

5. Final Decision

The decision to accept or reject a refund request rests solely with Duatawiz.com. Our aim is to maintain fairness and transparency while protecting our team's time and energy.